Prevent Buffering & Playback Errors

The Reality: Major providers like Bell, Rogers, Cogeco actively “flag” streaming connections on their infrastructure. They don’t just slow you down randomly; they target specific content.

Common Signs of Throttling:

• The “Weekend Block”: Live TV cuts out or goes black during peak usage times (evenings & weekends).

• Sports Blackouts: Specific sports networks are targeted during big games.

• VOD Lag: Movies and series load slowly despite your high-speed internet plan.

The Solution: A properly configured VPN will ensure a private & stable connection. The below guide, is specifically tested and optimized for Apollo Group TV. 

1. Subscribe and Download: 

• 1a: On any phone or laptop, create your IPVanish account: (85% off; $2.53 CAD/mo for 24 months ie. $60.74 CAD)

→ Sign Up for IPVanish ←

• 1b: Regardless of device, Search, “IPVanish” → Download → Open. (Can use voice prompt or Search in Apps)

• 1c: Sign in with the Email & Password you just created.

2. Configure Settings (Gear Icon, bottom-right)

• 2a: Select the, ‘Gear’ ⚙ on the bottom-right…

• 2b: Split Tunnelling → ON (This allows other apps to bypass the VPN)
  • Manage Apps: User Apps: Check off Netflix, Crave etc,..  Recommended Apps: Prime Video etc.
• 2c: Auto-connect on IPVanish Launch → ON
• 2d: VPN Protocol‘ → Select, ‘Open VPN‘
  • Confirm (default set below):
    • Protocol → ‘OpenVPN (UDP)‘
    • Scramble→ OFF

• On remote, Select ‘Back’ to return to main screen…

3. Set Location:

• 3a: Select, ‘Add a Shortcut‘.
• 3b: Select,
  • ‘Netherlands’
• 3c: Select, ‘Startup Show’.

• Simply Select your ‘shortcut’ to automatically connect & open, ‘Startup Show’. (once ‘connected’ top left of the screen)

Any issues – Contact Us, we GUARANTEE this will by bypass any interference with your connection!

IPVanish Settings (Gear Icon, bottom-right)

1. ✅ Enable, ‘Auto-connect on IPVanish Launch‘
2. ✅ Select, ‘OpenVPN‘

• Confirm (default settings): Protocol = OpenVPN (UDP); Scramble is OFF

Setup Location / Shortcut:

1. 📍 Add Shortcut: Countries → Netherlands
2. 📍 Select new shortcut to automatically connect (one-time setup per device)

1. Confirm VPN is Active

• Voice-search “IPVanish” on your device.
• Ensure the status in the top-left reads Connected.
• On the IPVanish Home Page, will state Time Connected, if 10 seconds etc, the app clearly was not connected previously.
• Check Settings: Ensure “Auto-connect on launch” is set to ON (Gear icon).

2. Quick Reset (fixes most issues)

• Simply select, Shortcut Button, on the Home Page. This will automatically, reconnect you to the location seclected on the shortcut (created on the setup guide), and automatically launch Startup Show.

3. Split Tunneling (Other applications are impacted by VPN Connection)

• Within the settings of IPVanish, Select → Split Tunneling (turn ON);
• Then, Manage Apps. 
  • Simply go to User Apps: Check off Netflix, Crave etc,.. for Prime Video (select Recommended Applications)

4. Cache & Reboot

• Clear Cache: Startup Show → Settings → Clear Cache → OK → Sign in.
• Restart streaming device and router (clears DNS and memory issues).
• On a firestick, Select Home, Settings, My Fire TV, Reboot. Please Note, whenever the stick restarts, you need to manually connect the VPN again. As the connection will be reset.

5. Speed Check

• 📈 Run the in-app speed test; detailed speed test, should be ≥20 Mbps download speed. (live TV and VOD)

6. Rural or Slow Internet (Starlink / LTE / DSL)

• • Best for: Users with speeds under 25 Mbps who need a lighter connection.

  • Location: Connect to the Closest Canadian City (e.g., Toronto, Montrael, Vancouver). Use the same configuration outlined above.

7. Customer Support: IPVanish provides 24/7 customer support through:

• • Phone: +1 (800) 591-5241

  • Live Chat: Available on the IPVanish Support Website.

  • Email: support@ipvanish.com