VPN Configuration Guide
Instantly Prevent Playback Errors β Optimized for Apollo Group TV
Get VPN Protection for Just $2.53 CAD/month (24 months) β
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β Immediate Fix
π Set it & Forget it
π± Unlimited Devices
π Canadian Pricing
VPN & Throttling FAQ: Your Top Questions Answered
π What is a VPN, and why do I need one?
A Virtual Private Network (VPN) encrypts your internet connection, hiding your IP address and preventing your Internet Service Provider (ISP) from throttling (causing buffering, slow speeds, or inability to connect). It also prevents ISPs from temporarily blocking video playback completely. Using a VPN ensures smooth, uninterrupted streaming by providing secure, anonymous internet access.
π₯ Why does Apollo TV have two streaming feeds (Live TV and VOD)?
Apollo TV provides two separate streaming feeds: Live TV and Video On Demand (VOD). ISPs typically target and throttle the Live TV feed, especially during peak hours in Canada. A properly configured VPN ensures both feeds stream smoothly, bypassing potential ISP blocks or throttling.
π¦ What is Internet Throttling?
What is Throttling?
Internet throttling happens when your Internet Service Provider (ISP) intentionally slows down your streaming connection, especially during peak viewing times. Throttling commonly targets IPTV platforms, affecting Live TV or On Demand content.
Important: Not all VPNs effectively prevent throttling (e.g., Express VPN is NOT compatible). IPVanish is recommended due to superior speed, compatibility, and available locations.
β Quick Steps to Confirm Throttling:
1. If ALL of your live TV and or Video On Demand, is a black screen / no video; then you 100% have a temporily flagged connection. This is why, its important to avoid these potential issues by protecting your data!
2. Run a Detailed Speed Test (in Apollo TV or Startup Show):
Navigate: Settings β Launch Speed Tests β Detailed
Interpret Results:
If Live TV or VOD shows “0” or speeds consistently under 5 Mbps, throttling is occurring.
“Bad IP” messages also indicate throttling or IP blocking.
π’ Confirming a Successful VPN Connection:
After activating IPVanish, re-run the speed test.
Confirm download speeds are stable (β₯ 20 Mbps) on all feeds: CacheFly, Live TV, and VOD.
Detailed Speed test with IPVanish[/caption]
π Why choose IPVanish over other VPNs?
IPVanish provides superior compatibility, stability, and speedβoptimized specifically for IPTV services like Apollo TV Canada. It supports unlimited devices, consistently fast connections, and includes advanced features (Kill Switch, Split Tunneling) to protect and enhance streaming quality.
π± Can I use IPVanish on multiple devices simultaneously?
Yes! IPVanish allows unlimited simultaneous connections, covering every device in and outside your household, including smartphones, tablets, computers, and streaming devices.
π‘οΈ Does IPVanish keep logs of my browsing activity?
No, IPVanish has an independently audited no-log policy, ensuring your browsing and streaming remains completely anonymous.
π How do I quickly sign up and activate IPVanish?
How to Sign Up & Activate IPVanish Quickly:
Visit the official IPVanish discounted link (ensure it shows $2.53 CAD/month) ie total is $60.74 Canadian.
Complete checkout (2-year plan recommended for best value).
- Will Recieve a confirmation message once your payment information is inputted, approximately 5 minutes later, an email where you create a password.
Install IPVanish on any streaming device (also computer) avaialble in the app store.
- Enter your Email (used to Signup to IPVanish) and your created Password then proceed to configure your settings.
π How can I directly contact IPVanish customer support?
IPVanish provides 24/7 customer support through:
Phone: +1 (800) 591-5241
Live Chat: IPVanish Support
Email: Available via support website.
Easy Subscribe & Install in Under 5 Minutes
1. Subscribe and Download:Β
1a: On any phone or laptop, create your IPVanish account: (76% off; $2.53 CAD/mo for 24 months ie. $60.74 CAD)
β Sign Up for IPVanish β
1b: Regardless of device, Search, βIPVanishβ β Download β Open. (Can use voice prompt or Search in Apps)
1c: Sign in with the Email & Password you just created.
2. Configure Settings (Gear Icon, bottom-right)
2a: Select the, ‘Gear’ β on the bottom-right.
- 2b: Enable, ‘Auto-connect on IPVanish Launch‘Β (streaming starts protected every reboot).
- 2c: Select, ‘VPN Protocol‘ β Select, ‘IKEv2‘
- On remote, Select ‘Back’ to return to main screen.
3. Set Location:
- 3a: Select, ‘Add a Shortcut‘.
- 3b: Select, ‘Cities’.
- 3c: Select, ‘TORONTO’
- 3d: Select, ‘Startup Show’.
- Simply Select your ‘shortcut’ to automatically open, ‘Startup Show’. (once ‘connected’ top left of the screen)
Any issues – Contact Us, we GUARANTEE this will by bypass any interference with your connection!
Quick Reference Guide (QRG)
IPVanish Settings (Gear Icon, bottom-right)
- β Enable, ‘Auto-connect on IPVanish Launch‘
- β Select, ‘IKEv2′
Setup Location / Shortcut:
- π Add Shortcut: City β Toronto β Startup ShowΒ (alternatively select, Country β United States)
- π Select new shortcut on each device (one-time setup per device)
Get VPN Protection for Just $2.53 CAD/Month (24 months) β 76% Off + 30-Day Guarantee
Basic Troubleshooting & Tips
1. Confirm VPN is Active
Voice-search βIPVanishβ β ensure status reads Connected (top-left).
Verify settings: Auto-connect on launch is set to ON (gear icon, bottom-right).
2. Quick Reset (fixes most issues)
π Disconnect β Reconnect to same location (e.g., Toronto).
π If Live TV returns but VOD is blank, switch server (Toronto β US City, e.g., Kansas City), then retry.
3. Cache & Reboot
Clear Cache: Startup Show β Settings β Clear Cache β OK β Sign in.
Restart streaming device and router (clears DNS and memory issues).
4. Speed Check
π Run the in-app speed test; speeds should be β₯20 Mbps.
π If slow: Change server or time (throttling peaks: 7β11 p.m.).
5. VPN Protocol Adjustments
- No Video Playback: Ensure VPN Protocol is set to OPENVPN & Scramble on
- Live Buffering still buffering: Switch to VPN Protocol to WireGuard (fastest) and connect directly to a US City Server or Toronto Server.
6. Location Best Practices
Toronto: Only reliable Canadian city (others trigger VPN warnings).
U.S. cities: Generally reliable; useful backup for Live TV.
Outside North America: Not recommended (slower speeds).
7. Split-Tunnel (Optional
In IPVanish: Settings β Split Tunneling β exclude Netflix, Prime Video, etc., to bypass VPN blocks without affecting Apollo streaming.
8. Customer Support: IPVanish provides 24/7 customer support through:
Phone: +1 (800) 591-5241
Live Chat: IPVanish Support
Email: Available via support website.
Alternative: Connect To A US City Specfic Server
1. Select a US City (ie Kansas); then Select, Favourite.
2. Reselect the US City (ie Kansas); then Select, View Servers.
3. Select a Server, (low Ping and low load) (ie. MCI-A18) and will auto-connect.
- Open, Startup, Go live TV channel, see if channel works.
- If not, go settings of startup, clear the cache, try again.
- If not, simply select the next US City Server (ie. MCI-A19)
Easily select or switch IPVanish VPN servers with a simplified interface.[/caption]
Examples of US City Specific Server Options:
- Western Canada
(British Columbia, Alberta, Saskatchewan)
- Seattle β Closest major U.S. node to Vancouver & much of BC. (SEA-C01; SEA-C05; SEA-C08)
- Denver β Useful if youβre in southern Alberta or Saskatchewan (DEN-B02; DEN-Bo3; DEN-B08)
- Central Canada
(Manitoba, Ontarioβespecially mid/west Ontario)
- Kansas β A viable alternative further south if Chicago is slow or congested.Β (MCI-A01; MCI-Ao3; MCI-A08)
- Cincinnati β Can help in southwestern Ontario areas.Β (CVG-B02; CVG-B17; CVG-B24)
- Eastern Canada
(Quebec, Maritime Provinces, Eastern Ontario)
- AshburnΒ β Another strong choice if Boston/New York arenβt stable. (IAD-B01; IAD-B16; IAD-B53)
- Boston β Great for New Brunswick, Nova Scotia, Prince Edward Island. (BOS-C02; BOS-C27; BOS-C30)
*Ideal server has a low ping, and percentage; smaller city generally less congestion; majority servers will work perfectly!
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info@apollotvcanada.com
Location
Toronto, ON